Terms of Service

1. General Provisions

These Terms specify the rules for using the AI Document service, used for automatic analysis and translation of official letters using artificial intelligence. The service operator is Piotr Kulbacki Web Development based in Berlin.
The governing law for obligations arising from these Terms is German law. However, the choice of German law does not deprive the User who is a Consumer of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law of the country where the Consumer has their habitual residence (in accordance with the Rome I Regulation).

2. Credits and Payments

• Virtual Currency: The service uses an internal settlement unit called "Credits". Credits are used to exchange for digital services within the Application (e.g., document analysis, letter generation, validity extension).
• No cash exchange: Credits are not electronic money and are not subject to refund or exchange for fiat currencies (PLN, EUR), unless applicable laws state otherwise.
• One-time nature: Credit consumption occurs at the moment the service is ordered. Due to operational costs incurred by the Service Provider (OpenAI API, storage), used credits are non-refundable, even if the analysis result does not meet the User's subjective expectations, provided the service was performed technically correctly.

4. Right of withdrawal

In accordance with consumer rights regulations, the right of withdrawal from a distance contract does not apply to contracts for the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
By purchasing Credits and ordering an analysis/service, you consent to the immediate commencement of performance and acknowledge the loss of the right to withdraw from the contract.

5. Nature of Service, Data, and Liability

The Service does not provide legal advice ("Rechtsberatung").

• Data and Signature Automation: The Service allows the User to define their personal/address data in the settings and upload a signature template. These data are automatically inserted into the generated letters (Word format). The User bears sole responsibility for the correctness of the entered data.
• Nature of the Signature: The signature uploaded by the User and placed in the document is merely a graphical representation (image). It does not constitute a Qualified Electronic Signature (QES) within the meaning of the eIDAS regulation. The User is obliged to verify whether such a form of signature is accepted by a given office in a specific case.
• The Service Provider is not liable for substantive errors in content generated by AI ("hallucinations"), rejection of the letter by an office, or any legal consequences resulting from the use of generated documents.

6. Complaint procedure

In the event of technical problems (e.g., payment error, failure to perform the service despite deducting credits), the User has the right to file a complaint.

• Complaints should be submitted electronically to the address: kontakt@aidocument.eu.
• The notification should contain: the User's email address, the date of the event, and a short description of the problem.
• The Service Provider will consider the complaint within 14 days of its receipt. In the case of accepting the complaint (technical error), lost Credits will be returned to the User's account.

7. Inactive Accounts

The Service Provider reserves the right to delete the User Account if the User does not log in to the service for a period of 24 months. Before deleting the account, the User will receive an appropriate email notification.